What is the first step to take when receiving a discrepancy?

When receiving a discrepancy, the first step is to determine if the equipment in question is actually faulty. This step is crucial because it helps in assessing whether the reported issue is a genuine problem or possibly a misunderstanding regarding equipment operation or conditions that could lead to a perceived fault.

This initial determination guides subsequent actions and ensures that resources are allocated properly. If an equipment is not faulty, then the issue could stem from user error, improper operation, or other factors that do not require extensive troubleshooting or resources. Ensuring that the equipment is indeed defective before proceeding to document, inspect, or request replacements can prevent unnecessary downtime and help maintain efficient operational readiness.

In contrast, documenting the discrepancy or performing a visual inspection might come after confirming an actual fault, and requesting a replacement could lead to unnecessary actions if the equipment is functioning correctly. Therefore, establishing the validity of the reported issue is the foundational step in the problem-solving process.